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FAQ’s and Troubleshooting

How do I order a machine?maxdigits2022-09-26T21:20:11+00:00

How do I order a machine?

Follow the instructions on the products page and send us a filled inquiry form on the website. Alternatively, you could email us at biz-suprt@mechelonic.com with your requirement, photographs, and any other supporting documents you may have.

How do I order a previously supplied machine?maxdigits2022-09-26T21:20:59+00:00

How do I order a previously supplied machine?

Send us the machine model number, year of supply along with photographs and relevant data to biz-suprt@mechelonic.com

I do not have any specifications of a machine I only have a welded sample?maxdigits2022-09-26T21:21:42+00:00

I do not have any specifications of a machine I only have a welded sample?

Please contact us at biz-suprt@mechelonic.com and send us the photographs and all relevant data you may have.

How do I order Spare parts?maxdigits2022-09-26T21:22:20+00:00

How do I order Spare parts?

Write the Mechelonic part number, machine number, and machine supply year.
Take a photograph of the part needed.
Send to biz-suprt@mechelonic.com

I have a breakdown what do I do?maxdigits2022-09-26T21:22:57+00:00

I have a breakdown what do I do?

1. Identify the part that has a problem. (part number, machine model number, and year of supply)

2. What is the kind of problem
– Is it a mechanical problem?
– Tip wore out, water leaking, air leakage, rusted non-moving mechanical part, or any other?
– Is it an electrical/electronic malfunction?
– Describe the behavior.
– Is it a welding quality problem?
– Inconsistency in the weld, inadequate strength or weak weld, power supply linked

3. Take photograph /s of the problem.

4. Send to biz-suprt@mechelonic.com

How do I maintain a machine?maxdigits2022-09-26T21:23:35+00:00

How do I maintain a machine?

Check the manual.